customer service
- Pricing policy
- Prices shown are in U.S. Canadian dollars only.
- Secure Shopping
- Protecting your order information is a priority. We utilize SSL (Secure Sockets Layer) to ensure safe, secure transactions. With SSL, information sent via the Internet is encrypted, and can be trusted to arrive privately and unaltered. We believe this element provides the most effective way to ensure that your order information is protected while offering a very secure shopping environment.
- Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We do not transfer credit card numbers via email, and ask that in any email correspondence with us you refrain from doing so as well. If you have any concerns about ordering electronically, please email us at info@abccork.com.
- Check Order Status
- Tracking Packages
- Please email info@abccork.com your Order Number and Billing Zip Code or Postal Code.
- To help you track the status of your shipment, we will email you a tracking number or a delivery confirmation number.
- If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please email us.
- Purchasing
- Checkout
- All the items that you have in your shopping cart appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping cart before clicking "Checkout". When you click "Submit Order" we verify your credit card. Your credit card will not be charged until your order is shipped. Your order will not be placed and your credit card will not be charged if you do not click "Order Now".
- Using the Wish list Feature
- To add a product to your Wish List, click on the Add to Wish List button located on every product details page in our store. You must be registered in order to add products to the Wish List. Otherwise ProductCart will not remember you when you try to retrieve your list.
- Canceling an Order
- if you would like to cancel or change an order that you've just placed, please email info@abccork.com as soon as possible and call us at 519.668.6160. We'll do everything we can to accommodate your request, however; items that have already shipped cannot be cancelled and must be returned or exchanged. (See Returns & Exchanges Policies)
- Please note: if you cancel an item that qualified you for a promotion, you may no longer receive that discount or promotion.
- Multiple Shipping Addresses
- You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
- Methods of Payment
- For all customers who have credit, net balance is due 30 days from Invoice Date. ABC Cork reserves the right to place overdue accounts on cash terms.
- Customers paying invoices within 10 days may deduct 2% off the subtotal (before freight and taxes). Such payment must be received by the 10th day of receipt of invoice. If payment is not received within 10 days, the prompt payment discount will not be honored.
- Credit Card payments (Visa, Mastercard and American Express) are accepted, however the 2% prompt payment discount does not apply.
- Invoices over 30 days: If a customer has unpaid invoices over 30 days Accounts Receivable will place a call to the customer.
- Invoices over 45 days: Customer will receive a call from Accounts Receivable regarding payment of account, at this time payment information will be required, and orders could be placed on hold.
- Invoices over 60 days: Customer will receive a call from Accounts Receivable, and any new orders will be placed on hold until payment has been clarified, Customer risks credit privileges being suspended.
- Invoices over 90 days: Customer will receive a Collection call; failure to respond to this call can result in account being placed for Collections with our Collection Agency or sent to Small Claims Court. No orders will be accepted, customer will loose credit privileges and terms being changed to COD or Cash Only.
- NSF Cheques: a service charge will be applied to customer’s account; new orders will be placed on hold until NSF cheque has been paid in full including service charge. If more than One NSF cheque is received within a 6 month time period payment terms could be changed to “Cash” only.
- Tax policy
- Tax is based on Ontario tax rates. (See Conditions Of Use)
- Tax is also applied to the shipping charges associated to the taxable items in your order.
- If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping of that item, as the shipping charges are nonrefundable once an item has indeed been shipped.
- Tax exempt purchases
- If you are making a purchase for a tax-exempt organization, or are an individual that qualifies for a tax exemption, please contact our Customer Service team info@abccork.com To ensure compliance with state and local laws, all requested forms and information must be received and verified by our Customer Service team before a purchase can be placed without tax.
- Returns & Exchanges
- All returns must be authorized by ABC Cork within 5 days of invoice. To return merchandise, contact our customer service department or your sales representative for a Return Authorization number. This return authorization number must appear on all boxes returned to ABC Cork. Only authorized returns will be accepted at our warehouse and a 15% restocking charge or freight charge for the return may apply. If merchandise is returned without a return authorization number the merchandise may not be credited and or returned to customer at customer’s expense.
- Validating or Rejecting Your Order.
- After you place an order using our shopping cart, we will check the information you provide to verify availability of your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address or other contact information you have given us with the order. Your credit card will normally not be charged if we reject an order, but we will process a refund if a charge has been made against your card.
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